Did anyone else see this on their site ?

 

Sorry to be a doubting Thomas but I did wonder if it was 'really' them responding at first

 

 

 

 

 

 

 

 

Please note the customer service email is only manned 3 days per week. 

We are in the process of organising region free burns for all customers affected by this issue. Please advise if you would like a playable copy, and which format, or if you would prefer to pursue a refund. 

Best wishes, 

T @ Getmusic Team

 

 

http://support.getmusic.com.au/getmusic/topics/supposed_region_free_dvd_and_blu_ray_recieved_in_canada_are_not_region_free?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_13492024

 

Universal finally has responded by issuing full refund (even though did not request, and would have preferred playable DVDs), but at least a decent solution:

"Universal Music Australia just sent you a full refund of $68.59 AUD for your purchase.

If you have any questions about this refund, please contact Universal Music Australia.

The refund will go to your PayPal account.

To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account."

Merchant information
Universal Music Australia
contact@getmusic.com.au
http://www.getmusic.com.au
+61 292070500 x602
Note from merchant
None provided
 

 

I received the same refund/email this morning.  Of course I would have preferred playable DVDs.  But it's Christmas time and all is water under the bridge.  I'll give them another chance in the future should there be any other Finn related merchandise for sale.  Hoping getmusic.com.au will have the region code solved by then!

 

Now, do I accept the refund in USD or AUD?  I'm thinking AUD since Peter Green and the fanclub always have goodies for sale.  (My NeilFinn/CrowdedHouse/TimFinn/SplitEnz rainy day fund.) 

 

 

 

 

 

 

 

Did they only send this email to those who had contacted them about the DVD issue?  I haven't received an email from them, but I had not contacted them about this issue.  I was waiting to see how they responded to those who did.  I too would prefer a corrected DVD rather than a refund.

amifrenz, you can always send off an email requesting a workable replacement but don't expect an answer til after Christmas/New Year.

 

If they are handing out refunds as opposed to asking customers what they would prefer to do, it sounds as though Universal/EMI have decided NOT to correct the "NTSC/PAL Region 0/Region 4" issue. I hope I'm wrong.

 

It's an enjoyable show to watch and would be unfair to have NTSC frenz forced to miss out on this just because the record company couldn't get their act together.

The only option is a refund.

 

I received the following email yesterday:

 

"Hi there, 

 
Thank you for your patience while we worked with Paul Kelly and Neil Finn's team to find a solution to the region and format issue of your order. 
 
Unfortunately, we are unable to supply this product in your country's region or format. 
 
We will be actioning refunds immediately. 
Please do not hesitate to contact us should you have any queries around this, or for any further information. 
 
Once again, a big apologies from our team for any inconvenience or stress caused. 
 
Best, 

The Getmusic Team"

 

..........

 

I haven't actually received the refund yet, but I'm not going to pursue the issue since I was able to find a solution that allows me to watch the DVD.

I too am able to watch it on my computer but it appears that the DVD software does change my computer region code to 4 which I don't like. Neither Blu-ray or DVD works on my DVD and my Blu-ray player but I kind of anticipated that.  I am currently debating my options.  I know that there are companies out there that can duplicate a PAL format disc to NTSC format.  I may also look into that.

A friend of mine just reminded me of what happened once when we tried to burn a copy of the disc she'd had transferred from VHS to DVD. It was a video of one of our old high school projects. My old computer program changed the format of the content from PAL to NTSC. After burning, we'd tried the copy out on an old TV that was not NTSC compatible and the film rolled like crazy.I'd completely and totally forgot about that!

 

So, there used to be computer software that could do the job of changing formats but once again the region coding block could come into play there.

 

One thing's for sure.  Paul Kelly should never have been allowed to play rhythm guitar on "Don't Dream It's Over" or "Better Be Home Soon".  Both songs have a bit of what Neil and Tim have called the Maori strum.  As a guitarist myself, it took me a long time to get the rhythm right when I play those songs or "Weather With You", but if you can't do it the song just doesn't sound right.  Case in point, Paul Kelly's opening strum on "Don't Dream It's Over".  I would say it basically ruins the performance of the song.

 

I don't know why Neil insisted on playing piano during "Better Be Home Soon" and "Don't Dream It's Over", but I'm guessing it's because Paul Kelly wouldn't have had anything to do on those tracks if Neil played guitar (Paul Kelly is clearly not a piano player).

 

Has anyone else noticed this?

Originally Posted by Paināporo:

One thing's for sure.  Paul Kelly should never have been allowed to play rhythm guitar on "Don't Dream It's Over" or "Better Be Home Soon".  Both songs have a bit of what Neil and Tim have called the Maori strum.  As a guitarist myself, it took me a long time to get the rhythm right when I play those songs or "Weather With You", but if you can't do it the song just doesn't sound right.  Case in point, Paul Kelly's opening strum on "Don't Dream It's Over".  I would say it basically ruins the performance of the song.

 

I don't know why Neil insisted on playing piano during "Better Be Home Soon" and "Don't Dream It's Over", but I'm guessing it's because Paul Kelly wouldn't have had anything to do on those tracks if Neil played guitar (Paul Kelly is clearly not a piano player).

 

Has anyone else noticed this?

Yes I did notice it but when I think about Neil's missed notes in Message to My Girl, I can't really blame Mr. Kelly.

I did notice that they fixed Neil's bum note toward the end of "You Can Put Your Shoes Under My Bed".  His mistake there during the live performance completely undercut the emotional climax of the song.  Strange that they didn't feel the need to correct the mistakes on "Message to My Girl".  I guess you could just assume that those bum notes are just Neil trying to "jazz up" the song.

 

But there is a difference between Neil accidentally hitting the wrong notes and Paul Kelly just plain old not being capable of performing the Maori strum on acoustic guitar.  To be fair, you do have to practice it quite a bit and maybe he didn't have time.  Still, I think it was a misjudgement to perform the songs that way and even worse to actually release them.

What is it with people who expect a "note-perfect" performance from Neil.  Neil has never been "note-perfect".  That has always been what endeared me to Neil.  "His mistake there during the live performance completely undercut the emotional climax of the song."  So basically you are saying that one bum note ruined the entire song for you.  WOW!! I admit that I am not a musician so that may be why I barely noticed the mistakes but I would venture to say that not many in the audience probably noticed it either.  Good grief, have you seen some of the early Enz performances where Neil is just barely playing guitar.  Neil used to joke how they used to put his guitar low in the mix.  He is clearly now a much better guitar player then he was then.  So Neil made a mistake.  Well "Stop the Presses"!  Neil had trouble with his red guitar during the Toronto show, but like a little trooper he is he put on a big smile and carried on.  Remember Live Earth.  Well if that had been Axl Rose, he would have shouted "You Bleep Bleep Bleep!"  " I am not putting up with this Bleep Bleep Bleep!"  And then he would proceed to smash the mike on the ground and then walk off stage.  Well, that's not Neil and I love him for that.  Just my two cents.

Originally Posted by amjfrenz:

What is it with people who expect a "note-perfect" performance from Neil.  Neil has never been "note-perfect".  That has always been what endeared me to Neil.  "His mistake there during the live performance completely undercut the emotional climax of the song."  So basically you are saying that one bum note ruined the entire song for you.  WOW!! I admit that I am not a musician so that may be why I barely noticed the mistakes but I would venture to say that not many in the audience probably noticed it either.  Good grief, have you seen some of the early Enz performances where Neil is just barely playing guitar.  Neil used to joke how they used to put his guitar low in the mix.  He is clearly now a much better guitar player then he was then.  So Neil made a mistake.  Well "Stop the Presses"!  Neil had trouble with his red guitar during the Toronto show, but like a little trooper he is he put on a big smile and carried on.  Remember Live Earth.  Well if that had been Axl Rose, he would have shouted "You Bleep Bleep Bleep!"  " I am not putting up with this Bleep Bleep Bleep!"  And then he would proceed to smash the mike on the ground and then walk off stage.  Well, that's not Neil and I love him for that.  Just my two cents.

Neil makes plenty of mistakes when playing live and we're all very forgiving.  But it's another thing to release those mistakes on a professionally recorded and mastered album.  Clearly someone in charge agrees with that or else they would not have gone back and fixed the mistakes in "Shoes Under My Bed".  And I would argue that the fact that they went back and fixed it is proof of how off-putting the error was.  I can only assume that they don't think the bum notes in "Message" ruined the song in the same way they did on "Shoes"

 

You can hear the original non-corrected version of "Shoes Under My Bed" here:

 

The error is around 1:10.30.  Give it a listen and decide for yourself.  It frustrated me at the time because I was really looking forward to enjoying Neil's performance of that Paul Kelly song for years to come, but not if it was going to have such obvious bad notes.  Thankfully it was corrected and now I think it's one of the best songs Neil has recorded in the past 10 years!

Originally Posted by Paināporo:

I did notice that they fixed Neil's bum note toward the end of "You Can Put Your Shoes Under My Bed".  His mistake there during the live performance completely undercut the emotional climax of the song.  Strange that they didn't feel the need to correct the mistakes on "Message to My Girl".  I guess you could just assume that those bum notes are just Neil trying to "jazz up" the song.

 

But there is a difference between Neil accidentally hitting the wrong notes and Paul Kelly just plain old not being capable of performing the Maori strum on acoustic guitar.  To be fair, you do have to practice it quite a bit and maybe he didn't have time.  Still, I think it was a misjudgement to perform the songs that way and even worse to actually release them.

I actually missed the note in Shoes. The reason I noticed the Message To My Girl one was because he made the same mistake a few times before!

Originally Posted by Paināporo:
Originally Posted by amjfrenz:

What is it with people who expect a "note-perfect" performance from Neil.  Neil has never been "note-perfect".  That has always been what endeared me to Neil.  "His mistake there during the live performance completely undercut the emotional climax of the song."  So basically you are saying that one bum note ruined the entire song for you.  WOW!! I admit that I am not a musician so that may be why I barely noticed the mistakes but I would venture to say that not many in the audience probably noticed it either.  Good grief, have you seen some of the early Enz performances where Neil is just barely playing guitar.  Neil used to joke how they used to put his guitar low in the mix.  He is clearly now a much better guitar player then he was then.  So Neil made a mistake.  Well "Stop the Presses"!  Neil had trouble with his red guitar during the Toronto show, but like a little trooper he is he put on a big smile and carried on.  Remember Live Earth.  Well if that had been Axl Rose, he would have shouted "You Bleep Bleep Bleep!"  " I am not putting up with this Bleep Bleep Bleep!"  And then he would proceed to smash the mike on the ground and then walk off stage.  Well, that's not Neil and I love him for that.  Just my two cents.

Neil makes plenty of mistakes when playing live and we're all very forgiving.  But it's another thing to release those mistakes on a professionally recorded and mastered album.  Clearly someone in charge agrees with that or else they would not have gone back and fixed the mistakes in "Shoes Under My Bed".  And I would argue that the fact that they went back and fixed it is proof of how off-putting the error was.  I can only assume that they don't think the bum notes in "Message" ruined the song in the same way they did on "Shoes"

 

You can hear the original non-corrected version of "Shoes Under My Bed" here:

 

The error is around 1:10.30.  Give it a listen and decide for yourself.  It frustrated me at the time because I was really looking forward to enjoying Neil's performance of that Paul Kelly song for years to come, but not if it was going to have such obvious bad notes.  Thankfully it was corrected and now I think it's one of the best songs Neil has recorded in the past 10 years!

I'm sorry, I am not hearing any bum note.  I listened to the video and my CD version and to my ears they are identical.  You must be a keyboard player.  I have a friend who is actually now a piano teacher.  She would often hear mistakes that I couldn't hear.  She used to drive me crazy with that.  Quite frankly, I would actually be quite appalled if that was done.  I know that there were some glitches in the original webcast that have now been fixed.  Sometimes some words or even entire lines in the song were skipped.  I know that 'Don't Stand So Close' had this type of glitch that made the song frustrating to listen to.  That I would have expected them to fix if they were going to put it out.  These glitches I believe were in the recording though not in the playing.

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