Originally Posted by mmart1:

I bought the deluxe box and had no problem at all playing the blu-ray disc here in the US.  I've got an Oppo blu-ray player.  I haven't tried the DVD yet.  I'll give it a spin tonight. 

 

P.S. The blu-ray looks and sounds great!

Wow, so we all need to do to enjoy this product is buy a $500 Blu-ray player?  Well, sign me up!

 

http://www.amazon.com/OPPO-BDP...lu-ray/dp/B009LRR5AQ 

Originally Posted by Paināporo:

Wow, so we all need to do to enjoy this product is buy a $500 Blu-ray player?  Well, sign me up!

 

http://www.amazon.com/OPPO-BDP...lu-ray/dp/B009LRR5AQ 


I'm sure other players will handle it.  What brand player do you have?  Have you installed the most recent firmware? 

 

I'm actually quite curious as to what is going on.  I don't think blu-rays have a PAL or NTSC encoding, and the disc is region free, so there must be some other issue.  I've looked around in a couple technical forums and found this: "Some 1080i content can be 50hz and won't play on many US players. Some select units can convert the 50hz to 60hz, but most don't."  Again, I found this on a random forum, so this could be incorrect as well, but it may point to the issue with the blu-ray.

 

Blu-ray player firmware can cause issues with disc playback as well.  The firmware (in the player) allows the software (the blu-ray disc) to be played.  http://hdguru.com/blu-ray-play...ware-upgrade-issues/

 

Again, I'll test the DVD tonight.  Haven't had reason to pop that in yet.

How ridiculous to put a region code block on a DVD that is only going to be made available in Aus/NZ.  The only point of the region code is to enable staggered release of a DVD across different regions.  That makes sense for general release movies etc.-   but no sense at all for a music DVD with a limited market - especially one which the record company/distributors have already confirmed will only ever be released in Aus/NZ.

 

Getmusic have clearly screwed up here and should own up to their mistake and provide full refunds for folks in North America who have forked out for this.

I received a reply from Getmusic:

 

"Hi Adam,
Thanks for getting in touch!  Our apologies for the issue with the region coding of this title. Please be aware we are working on a solution at this time and will update you shortly.

Best wishes,
T @ Getmusic Team"

For those struggling to play a Region 4 DVD, you might want to try the VLC media player. VLC is an open source freeware cross-platform media player which will play pretty much any type of media you throw at it on a computer. It will certainly play DVDs from any region without prompting you to change the DVD or computer's region code.

So if you want to play the DVD on your computer, head over to:

http://www.videolan.org/

and check it out. I discovered this application several years ago and it is now my de facto standard media player on my Windows PCs...

As for the PAL versus NTSC issue, as a Brit living in the US, I do know that most UK DVD players and TVs can play NTSC-encoded content without any problems, but that in general US-purchased equipment does not/cannot play PAL-encoded media.

I think this is probably because there's so much more interest in the UK in purchasing and watching US-derived/sourced content. In the US there seems to be very little interest in (or even awareness of) British content...(not trying to be rude here, just making an observation). I have a bunch of PAL DVD content (BBC stuff, mostly), so I bought a $40 Philips DVD player on amazon,com which can play both PAL and NTSC content, and can be set to play discs from any region. So for those in the US, this may be option if you can spring for that... Here's a link to a more recent model than mine:

http://www.amazon.com/Philips-...Player/dp/B004BI6MVS

It does sound as though the company marketing this DVD has been a little careless in its assertions that it's Region Free, but if you are stuck with the purchase, I hope that one or both of these notes will help you at least be able to play what you paid for!!

Hope some of this helps!

It is very easy to burn DVDs and Blu-rays without checking to see first if the programmer has overridden the regional code block. And we all know that once the content is burnt to the disc, its too late at that stage to correct any errors in programming.

 

Still, can't help but feeling that the company should have enough sense to have admitted the error long before now.

Originally Posted by Steve Bodd:

For those struggling to play a Region 4 DVD, you might want to try the VLC media player. VLC is an open source freeware cross-platform media player which will play pretty much any type of media you throw at it on a computer. It will certainly play DVDs from any region without prompting you to change the DVD or computer's region code.

So if you want to play the DVD on your computer, head over to:

http://www.videolan.org/

and check it out. I discovered this application several years ago and it is now my de facto standard media player on my Windows PCs...

As for the PAL versus NTSC issue, as a Brit living in the US, I do know that most UK DVD players and TVs can play NTSC-encoded content without any problems, but that in general US-purchased equipment does not/cannot play PAL-encoded media.

I think this is probably because there's so much more interest in the UK in purchasing and watching US-derived/sourced content. In the US there seems to be very little interest in (or even awareness of) British content...(not trying to be rude here, just making an observation). I have a bunch of PAL DVD content (BBC stuff, mostly), so I bought a $40 Philips DVD player on amazon,com which can play both PAL and NTSC content, and can be set to play discs from any region. So for those in the US, this may be option if you can spring for that... Here's a link to a more recent model than mine:

http://www.amazon.com/Philips-...Player/dp/B004BI6MVS

It does sound as though the company marketing this DVD has been a little careless in its assertions that it's Region Free, but if you are stuck with the purchase, I hope that one or both of these notes will help you at least be able to play what you paid for!!

Hope some of this helps!


Thanks, Steve.  That worked beautifully.  I can even play my Enz with a Bang DVD.  Great!!!

 

Originally Posted by amjfrenz:
Now, you guys are really beginning to scare me.  What exactly is going wrong.  When I tried it yesterday, it seemed to be working for me.  I even tried it with my "Out of the Bag" and "Split Enz" dvds and they seemed to work fine too.

But didn't you say in a previous post on this thread that you leave your computer DVD drive in region 4?  That's probably why it plays for you.

Hi,

 

I'm very sorry that some of you are having problems with VLC after I gave it such a rave review...I have never had any issues, but when I saw some of the replies above I felt a little nervous that I'd passed on some bad advice, so I thought some Googling would be in order... Herewith, a couple of links which may help:

 

http://mergy.org/2010/09/using...or-dvd-region-codes/ and

http://www.rightnowintech.com/...on-code-on-your.html

 

In the second of these, the author does note that:

 

"Either it may play, or it may seem like it is not doing anything at all.

Don't worry if it doesn't. Wait for a few minutes. As mentioned in the answer in the FAQ above, the player may require some time to decode the stuff or something. Go take a break from your computer. Help yourself to something. Celebrate. You have finally found a way to play all your DVDs on your computer.

After some time, return to your computer and check. Your movie may be waiting for you. If it does not work, sorry. Your celebration was a waste for now. You need to find a different way. Maybe you can get an external DVD drive or something."

 

I have seen this happen too - sometimes it takes a while for VLC to read the DVD and decrypt it before it starts to play. Maybe as much as 20 - 30 seconds, maybe even longer.

 

So... Yes, it does look like I was, perhaps, over-optimistic that it could always play everything... sorry about that. But I would say that it may be worth waiting for a while to see whether the player can play the disk after some period of drive access...even if it doesn't leap into life immediately.

 

Good luck!

 

Steve

 

 

If I want to watch the live show on my computer that badly, I'll just go to the youtube page.  =)

 

I bought this collection so that I could pop a bluray in my player anytime and enjoy a hi-def experience mixed in 5.1.  I'm hopeful the company will send out corrected disks, as they indicated they are working on a solution to the problem.

 

Incidentally, the deluxe version is really quite beautifully put together.  I hope GetMusic can figure out the disk problems so I don't have to send it back.

Same response, different day. Not complicated problem, should be easy solution...

 

Hi Michael,

 
Thanks for getting in touch!
 
Please note the title is region-free, however it is PAL formatted which is where the incompatibility issues arise from.
 
Our sincerest apologies for the problem with the formatting of this title. 

Please be aware we are working on a solution at this time and will update you shortly. 

Best wishes, 

T @ Getmusic Team

I have emailed Get Music twice and have yet to receive a response from them.

 

I'm guessing fixing this mistake while easy to do will be costly to them; and I have no idea of the side the company or their financial situation--perhaps they are just waiting for the powers that be to make a decision on what to do.  Doesn't make waiting on our end as the consumer any less frustrating.  I'm giving Get Music a big thumbs down on the customer service response realm.  Just my thoughts.

 

 

 

I sympathize with everyone in the NTSC formatted territories who cannot get their copies to work. Sadly, more than 80% of discs manufactured in Australia are automatically formatted to PAL during the making of the actual disc. 

 

Fixing the PAL/NTSC compatibility is not only a costly exercise, but on the professional level, it is also a very time consuming one as well. Get Music now need to find a new programmer who is able to change the format at the cheapest viable price. 

 

While frustrating, fans in the US and Canada will have to be patient. We are also coming into Christmas and New Year: that as most would know can have a huge effect on business as some companies close down for the holidays.

 

I'm not defending the company in anyway but right now, hounding them with emails about this seems futile to me simply because it is December already and many businesses are dealing with the holiday season rush.

 

If nothing has been rectified or sorted out by the end of January, then hound the company with emails.

I haven't read a reply from anyone in the UK or Europe re this issue,

maybe someone could back this up?

 

My box arrived last night, the bluray works fine, the dvd does not.

All my DVD players say the region is incorrect. Given that my player and tv are PAL standard, this does not seem to be a PAL/NTSC issue at all! simply that the disc is NOT region free.

 

Mistakes happen, but Getmusic really need to get their finger out on this, not replying to emails etc is really poor service, they've also been telling folks for over a week that they are working on the issue, it should be pretty easy to sort.

Either offer a refund, or give an assurance that new discs will be sent sometime soon.

 

I haven't had a reply to my email either, so have tried again tonight. Have also informed Universal.

 

While it looks very much like the DVD is Zone 4, I haven't been able to tell from posts here whether the Blu-Ray is Region free or Region B. Either way, the Blu-Ray should play fine in the UK, as Matt's discovered.

The PAL/NTSC thing shouldn't even be an issue for Blurays.  As I understand it, Blurays don't have a PAL/NTSC format, only DVDs.  The issue is that both the Blurays and the DVDs are NOT region free.  I have plenty of PAL DVDs and they all play fine in my computer and DVD players here in the US.

Per Wikipedia: According to the Blu-ray Disc Association, "all Blu-ray Disc players...(and) Blu-ray Disc-equipped computer systems are required to support regional coding." However, "Use of region playback codes is optional for content providers..."Some current estimates suggest 70% of available [movie] Blu-ray Discs from the major studios are region-code-free and can therefore be played on any Blu-ray Disc player, in any region.

 

The bottom-line appears to be that neither the DVDs or Blu-Ray Discs are region free, contrary to what was stated by Getmusic for Deluxe Edition.

I have not heard back from the email I sent over a week ago, so I just sent another explaining we have deduced that the DVD is in fact coded for Region 4 when it was promoted as region-free.  I also told them that PAL vs. NTSC is not my issue, as I have many PAL DVD's that work just fine.

 

Let's see if I get a response this time.  I specifically asked for a replacement DVD that works.

I only got my hands on a deluxe copy yesterday (had to order it in) and just stuck the DVD into my laptop... it is registering as Region 4 PAL. Hit change region code button just to see what would come up and sure enough - it came up as Region 4.

 

Positive proof now that it is definitely without a single doubt, a regional code problem and not an PAL/NTSC problem.

 

BTW: The Blu-ray shows not a sign of Region B restrictions (and my Bond 007 movies that are Blu-ray are restricted and they also have a dirty big "B" written across them).

 

Yes, people can use this post of mine as ammo to fight back with as far as Getmusic is concerned (I am in Australia) but remember, hounding Getmusic with emails at this time of year can only make the situation worse so give them a bit more time.

Well...an instant response this time:

 

"Hi Joyce,
 
Thanks for getting in touch!
 
Our deepest apologies for the incompatibility issues with the formatting of this item.
 
Please be aware we are currently working on a solution for this problem and will update everyone affected as soon as possible.
 
Best wishes,
 

T @ Getmusic Team"

 

I think they know they screwed up.  I'm willing to wait and let them sort it out.

 
Originally Posted by Steve Bodd:
I have a bunch of PAL DVD content (BBC stuff, mostly), so I bought a $40 Philips DVD player on amazon,com which can play both PAL and NTSC content, and can be set to play discs from any region. So for those in the US, this may be option if you can spring for that... Here's a link to a more recent model than mine:

http://www.amazon.com/Philips-...Player/dp/B004BI6MVS




This works!

$50, including shipping.  And I didn't have to set anything.  It plays absolutely anything, from any region, right out of the box.

(For what it's worth, I had to buy a new TV a couple of weeks ago - old one died-, and my old multiregion DVD player was jury-rigged to the new TV with a bunch of converters, so I had to upgrade anyway.)

Thanks Steve!

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