Hi all,

Has anyone else had problems accessing either crowdedhouse.com or neilfinn.com?

I am unable to view either site -- initially I get a warning message from BT (my internet provider - see attached image) saying the site is malicious, and then when i choose the 'continue any way' option it simply hangs and fails to connect. I think this may be a 'TLS handshake' issue, but as a technophobe I have no idea how to correct, despite googling possible solutions.

If anyone else has had the same problem - and been able to solve it - then i'd be really grateful for any help. Or if anybody involved in either of the sites reads this, then please drop me a line if you can help!

Hope help is coming,

Steve

 

Original Post

Hi Steve. I had one person say the same thing about www.neilfinn.com many months ago. It's a safe site but some older browsers or firewalls might have problems with it. The Crowded House site is set up the same way and, being brand new, it might take a while to gain trusted status.

Are you using a desktop, laptop, iOS or Android device? Have you tried accessing the sites on a different device and via a different internet service provider?

Hi Jaffaman

I've tried accessing the site on my desktop, laptop and iphone and have no joy with any of them. I've also tried numerous browsers - Firefox, Safari, Chrome amd Opera.

I was able to access the fangradio page earlier this year, but now can't even get to that one either (since it's part of neilfinn.com)

Are there any potential ways to get round this?

Steve

I've not tried anywhere else, but will do when i get chance. Although the places where I go to work (as a contractor) tend to frown on using internet for personal use, so I doubt I'll be listening to any fangradio broadcasts...

I just tried and still can't access either site. I'm initially warned not to try due to 'malicious content' being contained, but when I choose to continue any way, the TLS handshake times out and I get nowhere. There must surely be some simple solution to this in terms of the site's security/configuration?

Still not good and same with the Crowdies one.  Get a message saying that the site uses outdated or unsafe TLS security settings.

I've enabled a setting for both sites that hadn't been enabled, strangely, so see if that makes a difference in the next few days. Otherwise, there might be an issue with your browser... although it seems you've tried a number of different ones.

Hi Jaffaman,

Thanks for the update. I tried again today, and while I no longer get a warning from my ISP stating that the site contains malicious content, the TLS handshake still times out and I can't connect. Is there any way to change the settings for that?

I've tried a few browsers, so I don't think the problem is at my end. I'll be interested to see if what you've done has solved the issue for anyone else.

thanks,

Steve

Odd. I've checked both websites on many different browsers on various PCs, Macs, iPhones and iPads on different ISPs in different places. The security certificate always comes up as valid.

Maybe some of the third party embeds on the site (YouTube, Twitter, Facebook, bandsintown, Soundcloud, etc) are throwing up a flag for your browser or virus protection.


Has anyone else noticed the shapes and images which are hidden in the seemingly white background of the band’s picture on the website?

I can’t figure out how to upload a picture to this forum, bit if you play around with the brightness and contrast, you’ll definitely see something is there; or maybe it’s just my imagination, running away with me...

 

Another thing to try, especially as it on multiple devices too, is that I assume when you tried on iPhone that you were on the same wifi network as your other devices? Try turning off wifi and trying - there is your router config that could also be causing issues... sites and certificates and all the bits in-between have so many variables.

Solved the problem at last -- seems it was all down to having 'Web Protect' automatically installed as part of my BT broadband package. Turned it off and everything works fine. Of course I'll no longer get warned about sites that really are malicious, so an interesting trade-off. A shame the Neil Finn/Crowdies sites aren't considered safe in the first place, as I'd ideally like to keep some sort of security in place.

That's the plan! Although it's obviously a pain to have to do it at all -- and the function can take up to 2 hours to activate/deactivate. Hope the sites eventually get considered legitimate and there's no need to do so...

Glad to hear it Wazymodo - and yeah,  BT warns that the switch takes a couple of hours but am sure it's quicker than that in practice

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