no it was the only thing that actually upset me that people didn't email. Even being away we still always reply when we return (or even check mail at freaky flyer locations). I'd prefer a rant to be amongst the mail then not. Rants are both appreciated and in some case warranted. keeps me on my game (:
Probably about 8-10 people of the 100+ read it wrong. All people have to do is read the email, if it doesn't say CLUB ONLY it usually means it isn't. It's really that simple. I can understand the mistake but fans should read what we send out. In this case 90+% got read it correctly. It happens, people assume, people have no idea about costings but just ASK if concerned, angry or curious!
The thing is on this one, the post office and express freight make the money. The club is just above square on this and other items like the Enz book, Phil Judds cd we actually do it for the fans (or in Phils case the artist and the music). Once we take out the costs the club is just above the breaking even mark. Which is also fine because for us I'd rather break even and for example get Phils music out to the masses or let the fans have a cool book like the Enz one. Yes you've always been supportive in many areas and that's always appreciated (god hundreds of you guys have), like to think it's a two way street with the fans and the club gives stuff back- whether it's info etc etc.
Items like the I Like It Rare cds where band members have generously donated songs are an item that does help the club and to a lesser extent Frenz.com , so yeah some things do others are done for the fans. My main goal around the TF rarity was that fans had a chance, and remember a lot don't have the net or even check Tim's site so they got to grab a copy.
Costs always kill us, even the club itself, while we go out of our way to keep yearly membership down (remember we have had only 2 maybe 3 price rises in 28 years) other areas we just have to include all the extra costs.
Some are hidden areas, (for example) the upcoming Mental Notes, the stock and covers almost qualify for frequent flyer points as they are zoomed around the globe so much for people to sign. Australia Post too, especially on overseas parcels is really horrid as now even length comes into play when mailing, so for example mailing poster is a cost nightmare and makes those sorts of things probably out of the question.
I guess my main point was that (some) people were so happy to jump and assume the worst where it could of simply taken an email.
Anyway appreciate your response. this subject is probably quite boring now (sorry) but good for folks to get our side too.