Universal finally has responded by issuing full refund (even though did not request, and would have preferred playable DVDs), but at least a decent solution:
"Universal Music Australia just sent you a full refund of $68.59 AUD for your purchase.
If you have any questions about this refund, please contact Universal Music Australia.
The refund will go to your PayPal account.
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account."
Universal Music Australia
+61 292070500 x602
|Note from merchant|