I received my deluxe edition today and was sad to find that neither the DVD nor Bluray will play on any of my players or computers. I emailed the company ahead of time to confirm that the Bluray would be playable, to which they responded:
"Thanks for getting in touch! This Bluray is Region 0 (region free) and can be played on Bluray players from anywhere. Best wishes, S @ Getmusic"
So, I have emailed asking for the full refund and for the company to cover the cost of return shipping. It's disappointing, but they clearly made a mistake when they said it could be played anywhere. Now I just want my money back. I'll let you know how it goes.